Do this when goods came damaged, wrong, expired, short or of poor quality. You have 7 days after delivery (1 day for fresh produce).
- Tap Returns in the menu.
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Under Goods, choose the order and product.
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Type the Quantity and choose Why.
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Under Photos, take at least one photo of the goods. Not needed for goods that never came.
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Tap the cyan Send the return to RMK button.
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If the return says To collect on the next truck, keep the goods and show the driver the return label (the QR code).
What you will see
RMK approves, partly approves or rejects it. An approved return gets a credit note. On credit: your debt goes down as from the delivery day. Paid by EFT or cash: the money goes to your store credit, or tap Ask for a refund instead on the order. Goods not collected by the driver are thrown away at your shop.
If something goes wrong
- "The time has passed" Returns are only up to 7 days (1 day for fresh produce). Talk to RMK.
- It asks for a photo Take at least one photo of the goods.
Ask for help
WhatsApp 064 654 1357 · phone 015 296 4695 · e-mail connect@rmkretail.co.za · Monday to Friday 08:00–17:00, Saturday and Sunday 08:00–14:00.