Do this when your order says Ready for collection.
- Wait for the message that your order is ready.
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Open your order in My orders and look at your Collection PIN.
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Go to your shop. Cash orders must be collected within 14 days.
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Tell the shop owner your order number and your collection PIN.
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If you chose cash, pay the shop now.
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Take your groceries.
What you will see
Your order says Collected. Your tax invoice is on the order page: tap Tax invoice (PDF). If it says Tax invoice: waiting for VAT number, the invoice comes later. Your home page may then ask How was your order? (see the task "Rate your order").
If something goes wrong
- You lost your collection PIN Open the order in My orders: the PIN is there.
- The shop says your PIN is wrong Check the order number. Each order has its own PIN.
- Someone else collects for you Give them your order number and collection PIN.
- A product is faulty Take it back to the shop with your order number. When RMK approves, you get the money as store credit and a credit note shows on the order page.
Ask for help
WhatsApp 064 654 1357 · phone 015 296 4695 · e-mail connect@rmkretail.co.za · Monday to Friday 08:00–17:00, Saturday and Sunday 08:00–14:00.