Do this when something is short, damaged, or the shop is closed.
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A crate is missing: deliver the other crates and confirm with the PIN.
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Goods are damaged: hand over what is good and remember what is damaged.
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The shop is closed or the owner is not there: call the shop's number on the route page.
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Still nobody? Call RMK before you leave the crates anywhere.
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Write every problem in your trip report at the end of the day.
What you will see
RMK staff see missing crates and reported damage on their problem list and sort it out with the shop.
If something goes wrong
- A crate scan shows red. It is not for this shop. Check the shop name on the label.
- The owner is there but has no PIN. Use No PIN? Reason (RMK will check it).
- You are not sure what to do. Do not guess. Call RMK.
Ask for help
WhatsApp 064 654 1357 · phone 015 296 4695 · e-mail connect@rmkretail.co.za · Monday to Friday 08:00–17:00, Saturday and Sunday 08:00–14:00.